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Please return your package by recorded delivery (retaining your recorded delivery receipt as proof of postage).Īll returned goods will be examined upon receipt. Please remember that in order for the return to be processed you must ensure that a note is included with your return package and that the goods are wrapped securely in the same outer packaging in which you received them. You also need to indicate whether you would like a refund, replacement or exchange. Once you have received your RAN, please include it on your shipping label and in a note within the box.
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You will need to provide full details of your customer order number, which is provided in the documentation that arrives with your order, together with details of the items you wish to return.
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Please email our customer services team at to obtain a return authorization number (RAN).
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Note, goods must be in their original and unused condition with original packaging intact in order to be returned. However, in the event that you are not fully satisfied with what was delivered to you, we would be more than happy to provide a refund, exchange, or replacement on goods returned to us within fourteen days of your receipt of goods. The Floral Crate by The Style Marc assures that you will be delighted with your order. Note, once your order has shipped it may not qualify for a refund as the order has already been created and is on it's way for delivery without the option to cancel.Ĭancellation policy only applies to non-floral orders. In the event that your order must be cancelled, customer may do so at least 48 hours prior to delivery date and will receive a refund.
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